Networking

Staff maintain and design the campus computer network infrastructure, equipment and services. They provide technical support and connect the SCSU community to the campus network.

System Administration

Staff design, install and maintain the campus-wide computer server infrastructure. Staff also provides support and assistance for many of the campus services such as:

• Campus Wide Exchange Mail servers
• Campus Web Servers
• Database Servers
• Authentication Services
  
• Campus Printing Servers
• File Servers
• Departmental and Personal File Space
  

Database Applications / Applications Development

Staff develop and maintain institutional databases, work with MnSCU data and services, write and maintain various programs and scripts. Staff are responsible for a number of dynamic web-based applications such as Serials, SCSU people search, computer registration, Lab Seats, HuskyNetID activation, Time clock system and password reset.

Institutional Effectiveness

Staff support the Office of Institutional Development that facilitate the integration of planning, institutional research, and assessment to encourage the continuous and dynamic improvement of the University’s programs and services.

Workstation/Applications

In addition to the many department computer labs, SCSU provides the campus with Windows and Macintosh computers in General Access Lab facilities. Staff also provide technical support in the James W. Miller Learning Resources Building. The staff also handles software licensing contracts.

Security

Security has become an increasingly important aspect to the campus community. Staff provide assistance in preventing and respond to computer and network security incidents.

Projects

Staff utilize project management methodologies to plan, implement, and evaluate projects related to technology for the ITS department.

Computer Store

Students, staff, and faculty consult with Computer Store staff to choose computer hardware and software and then buy their equipment for campus offices or personal use. Discounts that SCSU receives from major vendors are passed along to campus customers. Visit huskynet.stcloudstate.edu/computerstore for more information.

HELPDESK

Full- and part-time staff members help students, staff and faculty with hardware and software problems. They take questions over the phone, from walk-in customers, and through e-mail. They offer specialized help for people who want to improve their computing knowledge. Visit huskynet.stcloudstate.edu/helpdesk for more information.

COMPUTER and TECHNICAL SUPPORT

Staff members work out of offices located in SOE, SHHS, HBS, COSE, LRS, ITS, and Atwood, giving fast, close-at-hand computing and technical help to faculty and staff.

GENERAL ACCESS (Open) LAB COORDINATION

Staff coordinate activities in the 13 general access (open) labs across campus. They work with the faculty and the computer coordinators in the academic colleges to ensure that the lab facilities continue to meet student needs.

OPERATIONS/USER IDs/MAINTENANCE REPAIRS

Staff create and maintain user identification codes (user Ids) for new faculty and staff. They monitor and arrange computer hardware maintenance and repair services, and coordinate printer operations.

ResNet

ResNet provides residence hall students with high-speed access to the Internet, to campus networks, and to networked laser printers. More than 3,100 Internet jacks are installed in SCSU residence halls.

Library Systems Support

The Library staff in the James W. Miller Learning Resources Building have specific technology needs relating to library systems and services. ITS provides support for these library systems.