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St. Cloud State University

St. Cloud State University

SCSU Technology HelpDesk

Contacts

(320) 308-2077
helpdesk@stcloudstate.edu
Miller Center B43 (basement)

 

The HelpDesk is the technology support center for St. Cloud State University students, faculty and staff.

HelpDesk consultants are trained and ready to assist you with your technology needs, whether you’re in a campus lab or office or using your own computer in a residence hall or off campus. They help computer users of all levels, from beginner to advanced.

Contact the HelpDesk whenever you have a technology-related question, need help troubleshooting a problem or want to check on the status of any HuskyNet service.

Quick Tip

ResNet information
If you live in a residence hall, you will find information about ResNet on the ResNet site.

HelpDesk Services

Some of the areas HelpDesk can assist you:

  • Activating your HuskyNetID (username)
  • Configuring your laptop for HuskyNet Wireless
  • Using and managing your SCSU e-mail and File/Web Space
  • Learning how to use a computer or storage device
  • Installing Symantec AntiVirus software
  • Removing spyware and viruses from your laptop
  • Using and troubleshooting software
  • Recovering lost or corrupted files

You can find a more complete list on the HelpDesk Services page.

Quick Tip

Tracking your help request (incident)
The  HelpDesk uses special software to track technology-related problems and issues. When you call the HelpDesk, staff members will ask for your HuskyNetID so they can track the incident and respond to you using your campus contact information.

You will receive an e-mail confirmation when the HelpDesk creates a ticket for an unresolved technology issue and also when your incident is officially closed.