SCSU Technology HelpDesk

The HelpDesk is the technology support center for St. Cloud State University students, faculty and staff.

Contact

• Call us: (320) 308-2077
• Email us: helpdesk@stcloudstate.edu
• Submit an online Help Request form
• Stop by and visit us at one of our locations:
  • Atwood Memorial Center (main floor)
  • Miller Center B43 (basement)
    

HelpDesk consultants are:

• trained and ready to assist you with your technology needs
• assist you both on campus and off campus
• help computer users of all levels, from beginner to advanced

HelpDesk Services

Some of the areas HelpDesk can assist you:

• Activating your HuskyNetID (username)
• Configuring your laptop for HuskyNet Wireless
• Using and managing your SCSU e-mail and File/Web Space
• Learning how to use a computer or storage device
• Installing Symantec AntiVirus software
• Removing spyware and viruses from your laptop
• Using and troubleshooting software
• Recovering lost or corrupted files

You can find a more complete list on the HelpDesk Services page.

StarID

• StarID Information
• StarID Quick Reference Guide (pdf)
• StarID Video (Flash)- this tutorial will demonstrate completing the steps necessary to activate your StarID using your EmployeeID.

Remote Assistance

If you are currently working with a HelpDesk Consultant and require Remote Assistance, click here.  The HelpDesk Consultant will give you a session key, which you will need to type to complete the connection.

Tracking your help request (incident)
The  HelpDesk uses special software to track technology-related problems and issues. When you call the HelpDesk, staff members will ask for your HuskyNetID so they can track the incident and respond to you using your campus contact information.

You will receive an e-mail confirmation when the HelpDesk creates a ticket for an unresolved technology issue and also when your incident is officially closed.