The HelpDesk is the technology support center for St. Cloud State University students, faculty and staff.
On-campus student employment positions available:
Apply Now for Fall Semester positions!
HelpDesk consultants are:
Some of the areas HelpDesk can assist you:
You can find a more complete list on the HelpDesk Services page.
If you live in a residence hall, you will find information about ResNet on the ResNet site.
If you are currently working with a HelpDesk Consultant and require Remote Assistance, click here. The HelpDesk Consultant will give you a session key, which you will need to type to complete the connection.
Tracking your help request (incident)
The HelpDesk uses special software to track technology-related problems and issues. When you call the HelpDesk, staff members will ask for your HuskyNetID so they can track the incident and respond to you using your campus contact information.
You will receive an e-mail confirmation when the HelpDesk creates a ticket for an unresolved technology issue and also when your incident is officially closed.