HelpDesk consultants can assist you with all things technology related, whether you need help configuring or using a computer or program for the first time or troubleshooting when things are not working the way they normally do.
Contact the HelpDesk when you need help with any campus technology-related issue:
Campus network connectivity
Online library services
Personally owned computers
The HelpDesk also offers a computer drop-off service to all current students, faculty and staff. Priority is given to issues that affect your network connection and access to online SCSU resources. Turn-around time is typically 24 hours for Symantec AntiVirus installations and advanced laptop wireless work.
(Please note: We must prioritize non-SCSU-related issues based on our campus workload, and we cannot guarantee turn-around time for these requests.)
HelpDesk consultants can assist you in other areas if time permits:
In addition to these services, the HelpDesk works with full-time technicians to support the campus voicemail system and also computer hardware and software in electronic classrooms, General Access Labs, and all faculty/staff offices across campus. HelpDesk provides the primary support for more than 10 centers and 130 computers on campus.