SCSU Technology HelpDesk

Services

HelpDesk consultants can assist you with all things technology related, whether you need help configuring or using a computer or program for the first time or troubleshooting when things are not working the way they normally do.

Technology Support Services

Contact the HelpDesk when you need help with any campus technology-related issue:

Computer Drop-Off Service

The HelpDesk also offers a computer drop-off service to all current students, faculty and staff. Priority is given to issues that affect your network connection and access to online SCSU resources. Turn-around time is typically 24 hours for Symantec AntiVirus installations and advanced laptop wireless work.

(Please note: We must prioritize non-SCSU-related issues based on our campus workload, and we cannot guarantee turn-around time for these requests.)

Additional Services

HelpDesk consultants can assist you in other areas if time permits:

• Connecting to HuskyNet Wireless with PDAs and smart phones
• Configuring e-mail on smart phones
• Converting and recovering files
• Recovering data from flash drives and hard drives
• Internet-related topics such downloading programs and navigating sites
• Home computers (removing spyware and viruses)
• Home networks (basic router issues only)
• Registering and using online gaming devices (Xbox, PlayStation, Wii) in the residence halls
• Creating a Web page
• Using a video camera
• Creating DVDs
• Using software, etc.
• Uninstalling applications, addressing boot-up issues and doing basic hardware pinpointing on personally owned computers (Note: We do not do repairs)

Campus Support

In addition to these services, the HelpDesk works with full-time technicians to support the campus voicemail system and also computer hardware and software in electronic classrooms, General Access Labs, and all faculty/staff offices across campus. HelpDesk provides the primary support for more than 10 centers and 130 computers on campus.