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Contacts

On-campus D2L Help
d2l@stcloudstate.edu

System-wide D2L
Help Desk

d2l.custhelp.com
1-877-GO MNSCU
(1-877-466-6728)

 

Student Help

Getting Started

This guide will prepare you to use Desire2Learn (D2L) for the first time. Take your time and read each step carefully.

Step 1: Get your StarID

Your login ID (username) and password to access D2L are your StarID and password (the same ID you use for e-mail access at SCSU).

If you know your StarID and password, go on to Step 2.

If you already have activated a StarID but don't remember it or don't remember your password, look up your StarID and set a new password.

If you need to activate your StarID and set your password, go to the StarID Self Service. You will need to know your SCSU ID number and your password. Read the instructions carefully during the activation process. A StarID provides current students with access to many technology resources at SCSU.

Step 2: Browser Requirements

D2L is designed to work with newer versions of most popular browsers, including Netscape and Internet Explorer, but we really suggest students use Internet Explorer. AOL is supported on Windows and Macintosh.

To figure out which browser you are using, open your browser and from the browser menu bar and open the "Help" menu. Select the "About" option.

Step 3: Browser Settings

To get the most out of your D2L experience, you might need to make some settings changes or install some additional common Internet software.

Desire2Learn has a browser tune-up page that contains directions and information on how to set up your browser.

SCSU currently uses version 8.1 of D2L. The directions on the page from D2L should be sufficient to set up your browser. Click here to do the system check and view the D2L browser tune-up page.

Step 4: Log in to D2L

Now that you have your StarID (username), have a supported browser and have your settings correct, you should be able to log in to D2L. Return to the main SCSU D2L page and use the login box on the left hand side of the screen. Enter your StarID in all lower case letters (no capital letters — make sure your caps lock is not on) and then enter your password.

Help

Students seeking help should first check the news and announcements area and also the frequently asked questions (FAQ).

If your question or problem is not solved by checking the news and announcements or FAQ regarding D2L, you can contact HuskyTech at huskytech@stcloudstate.edu or (320) 308-7000. You also can stop in to HuskyTech located in Miller Center 102.

HuskyTech should be able to assist you with most minor problems such as issues related to your StarID and password. Should HuskyTech not be able to resolve your issue, please e-mail desire2learn@stcloudstate.edu and be sure to provide your name, StarID, the location from which you are accessing (home or campus) and a detailed description of your question or problem.

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