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St. Cloud State University

St. Cloud State University

HuskyNet Account Allocations Policy

Contacts

HelpDesk: helpdesk@stcloudstate.edu

Purpose

The purpose of this policy is to establish guidelines for HuskyNet account allocations and the procedure for requesting additional space.

Policy

HuskyNet accounts (employees and currently enrolled students) receive an initial allocation for e-mail, File/Web Space in accordance with the HuskyNet Annual Disk Allocation Levels document.

Procedures

Annually the director of Information Technology Services will determine appropriate disk allocation level for e-mail and File/Web space, based on system capacity and user needs.

E-mail
A set of e-mail warning/notifications is sent to the user as the mailbox reaches the defined capacity limit. A description of each warning/limitation is as follows:

Notice 1- Warning Limit
When a user's e-mail disk usage reaches this level, the user is sent a message containing a general warning that their allocated disk space is reaching the capacity limit. The message also states that the user should perform some disk (file) management activities to reduce the amount of space being used.

Notice 2- Send Limit
When a user's e-mail disk usage reaches this level, the user is again notified that their allocated disk space is reaching the capacity limit, but also restricts the user from sending a message until the amount of disk space being used is reduced or other arrangements have been made to increase the quota on the account. The user will continue to receive incoming messages and will be able to read them.

Notice 3- Send/Receive Limit
When the user reaches this level, the user is notified that their allocated disk space is full, but also restricts the user from sending or receiving a message until the amount of disk space being used is reduced or other arrangements have been made to increase the quota on the account.

File/Web Space Allocation
This is different than the e-mail space. When a user attempts to use more than the allocated space, an error message is displayed for the user to view and an e-mail message is also sent to the user explaining the problem. The user is not permitted to save the file until the amount of File/Web Space used has been reduced or the user has requested and received an increase in the disk quota assigned to the account.

Backup and Recover User's E-mail, File and Web space
User files in the e-mail system and the File/Web Space are backed up on regular basis. See the Notice of Data Retention Policy for file backup and retention procedures. Individuals who have concerns about lost or corrupted e-mail or File/Web Space files should contact the HelpDesk (308-2077). HelpDesk staff will work with user and the technical staff to attempt to recover the files.

How to increase E-mail Disk Allocation
If a user has a need to increase their e-mail space allocation, s/he should be directed to the HelpDesk (308-2077). Every effort will be made to accommodate the user's needs for disk space, but the user should also be counseled on file management techniques. Increases beyond the initial allocation level require the completion of the HuskyNet Account Allocations Increase Request Form (please log in with your HuskyNetID (HuskyNetID@stcloudstate.edu) and your password).

How to increase File & Web Space Disk Allocations
If a user has a need to increase their File/Web Space allocation, s/he should be directed to the HelpDesk (308-2077). Every effort will be made to accommodate the user's needs for disk space, but the user will also be counseled on file management techniques. Increases beyond the initial allocation quota, require the completion of HuskyNet Account Allocations Increase Request Form(please log in with your HuskyNetID (HuskyNetID@stcloudstate.edu) and your password).

Approved by PPC
May 4, 2005