Operating System Support
Standards - Proposed
Contacts
HelpDesk: helpdesk@stcloudstate.edu
resources
Objective
This document is to establish a support standard for operating systems and to show a timeline for operating system implementation and phase out. The plan uses vendor (Microsoft/Apple) published “Life Cycle” dates and analyzes the effects on campus services for a particular operating system.
Audience (stakeholders)
Campus technical support personnel and all campus computer users.
Benefits
- Clearly define operating systems supported on campus
- Guidelines for supporting operating systems
- Process to adopt new operating systems
- Process for phasing out legacy operating systems
- Establish mechanism for phase out planning and dates
Concerns
- Effect on software upgrades
- Support issues for legacy workstations
Communication
- E-mail announcement to the campus
- Notice to Deans to announce to their colleges
- Posted on the HuskyNet website
- Informational meetings will be held with stakeholders (college techs, HelpDesk personnel, student workers, etc.)
- Publish URL to clearly define plans to users on campus
Support Levels
Category |
Description |
Support Level |
|---|---|---|
Evaluation |
Computing & Technology Services
(ITS)is currently in the process of evaluating this Operating System
for use and support at St. Cloud State University. This will be based
on several factors, including St. Cloud State University's needs, functions
and stability of the O/S. |
Limited Support |
Early Adoption |
This is an implementation phase (pilot) to allow the campus exposure to the application. | Limited Support |
Full Adoption and Use |
The O/S has been through ITS evaluation
process and has been approved for use on St. Cloud State University
computers. This is the recommended O/S to be used on campus. |
Full Support |
Phase Out |
The O/S has been replaced by a newer version
or different OS, or the manufacturer is no longer fully supporting
the OS. Recommendations are to upgrade to the newer OS. |
Best Effort Support |
Legacy Support |
This OS may or may not have been replaced
by a newer version or the manufacturer is no longer fully supporting
this OS. Recommendations are to upgrade the newer OS if it is available. |
Best Effort Support |
No Support |
No support for this OS is provided. | No Support |
End-of-Life Date |
This is the date that the software manufacturer has set to stop supporting the application. Not all companies post End-of-Life dates. | No Support |
Definitions
Full Support |
ITS and HelpDesk personnel will perform installation and troubleshoot technical issues for university-owned computers via phone, e-mail and hands-on support. Training is available on campus. |
|---|---|
Limited Support |
ITS and HelpDesk will perform limited installation and troubleshoot technical issues for university-owned computers via phone, e-mail and hands-on support. |
Best Effort |
ITS and HelpDesk provide "Best Effort" support, a one hour limit will be applied when troubleshooting non-supported operating systems. If ITS and/or HelpDesk determines it cannot resolve the problem or issue within 1 hour, the support issue may be referred to another solution method. |
Operating System Matrix
| Support Stage | ||||||||
|---|---|---|---|---|---|---|---|---|
| Operating System | Version | Evaluation | Early Adoption | Full Adoption | Phase Out | Legacy Support | No Support |
End of Life Date |
| Windows | 95 | 8/1995 |
6/2007 |
12/2000* |
||||
| 98 | 6/1998 |
6/2007 |
6/2002* |
|||||
| ME | 12/2000 |
6/2007 |
12/2003* |
|||||
| NT 4 | 6/2007 |
6/2003* |
||||||
| 2000 Pro | 3/2000 |
6/2000 |
9/2000 |
6/2003 |
6/2004 |
7/2008 |
6/2005* |
|
| XP Pro | 1/2002 |
3/2002 |
9/2002 |
6/2009 |
6/2010 |
6/2011 |
12/2006* |
|
| Vista | 1/2007 |
6/2007 |
6/2008 |
6/2010 |
6/2011 |
6/2012 |
4/2012 |
|
| 7 | 7/2009 |
1/2010 |
6/2010 |
|||||
| Macintosh | 8.x | 7/1997 |
6/2007 |
None |
||||
|---|---|---|---|---|---|---|---|---|
| 9.x | 10/1999 |
6/2007 |
None |
|||||
| 10.0 | 3/2001 |
6/2007 |
None |
|||||
| 10.1 | 9/2001 |
6/2007 |
None |
|||||
| 10.2 | 8/2002 |
6/2007 |
None |
|||||
| 10.3 | 10/2003 |
6/2007 |
1/2008 |
6/2010 |
None |
|||
| 10.4 | 4/2005 |
9/2005 |
6/2006 |
6/2008 |
1/2009 |
6/2011 |
None |
|
| 10.5 | 3/2007 |
6/2007 |
9/2007 |
6/2010 |
1/2011 |
6/2012 |
None |
|
| 10.6 | 8/2009 |
1/2010 |
6/2010 |
* See online document that outlines Microsoft Support Lifecycle: http://support.microsoft.com/gp/lifeselectwin
Reviewed by TLTR
Spring 2011
St. Cloud State University is an affirmative action/equal opportunity educator and employer.
St. Cloud State University is a member of the Minnesota State Colleges and Universities system.
© 2013 St. Cloud State University
St. Cloud State University is a member of the Minnesota State Colleges and Universities system.
© 2013 St. Cloud State University