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CallPilot Desktop Messaging Overview

CallPilot Desktop Messaging works with Microsoft Outlook to provide a single graphical interface for your CallPilot voice messages, as well as your e-mail messages. You can access all of your correspondence from the Microsoft Outlook interface on your Windows-based PC.

CallPilot Features

CallPilot Desktop Messaging lets you use Microsoft Outlook to:

• Listen to, record, and send voice messages.
• Forward and reply to voice messages.
• Change your CallPilot mailbox password.

You can create voice-only or text-only messages, but you can also create and work with messages that include any combination of voice and text.

You can play and record voice messages from a PC equipped with a pair of speakers and a microphone, or from a telephone.

Getting Started with Desktop Messaging

Logging on to Desktop Messaging for the First Time

• Open Microsoft Outlook and log on
• In the CallPilot Logon dialing box type your voicemail password (if prompted)
• Check box to “remember password”
• Click OK

Opening Your CallPilot Message Store Inbox from within Outlook

• Display Folder List if necessary (View menu> Folder List)
• Double –click CallPilot Message Store icon on the left pane of Inbox Folder List.

• Click Inbox icon under CallPilot Message Store

• Voice mail Inbox appears bold with the number of new messages in brackets if you have any new messages.

How do I know if I have new messages?

Whenever you have a new or unread message in your CallPilot Message Store, the Message Waiting Indicator icon in your Windows system tray (on taskbar) is bright red .   When you have no unread messages, or after you listen to your new messages, the icon is black.

Move and hold your cursor over the icon to display a message that shows:

• What mailbox you are logged on to
• How many CallPilot messages are in your Inbox
• How many new messages you have
• How many unsent messages you have
• To view and play your messages, open your CallPilot Message Store Inbox     

Listening to a Voice Message from a Computer

• In the voice mail inbox, double-click the icon for a message
• In the CallPilot Player window , verify that you want to listen to the voice from a computer,   then click Play
• The message begins to play.
• Use the Audio icons to stop the message, to resume playing, to skip forward, to skip backward, to go to the beginning, and to go to the end of the message
• Click the Close (X) title bar button   to close CallPilot Player and return to the CallPilot message inbox

Listening to a Voice Message from a Telephone

• In the open message, double-click the telephone icon
• If the audio tab displays, verify that you want to listen to the voice with your telephone, then click OK
• Answer the telephone when it rings
• The message begins to play
• Use the audio icons to stop the message, to resume playing, to skip forward, to skip backward, to go to the beginning, and to go to the end of the message
• Click the Close (X) title bar button   to close the CallPilot Player and to return to the CallPilot message inbox
• Hang up the telephone

Opening and Closing Messages

To Open a Message

• In your CallPilot Inbox, double-click the message that you want to open

To Close a Message

• In the message, click the Close (X) title bar button

Deleting a Message

• In your CallPilot Inbox, click the message that you want to delete
• On the Edit menu, click Delete
• This sends the message to the CallPilot Deleted Items folder

Note: you must select and delete messages in the Deleted items folder to erase them completely

Replying to the Sender of a Message

• In an open message, from the Tools menu, click Reply

Replying to the Sender and Recipients of a Message

• In an open message, from the Tools menu, click Reply To All

Forwarding Messages

• In an open message, on the Tools menu, click Forward
• Use the CallPilot Address Book (NOT the Outlook Address Book) to select the names of the recipients to whom you are forwarding the message   OR
• Type in the person's 5-digit campus phone number
• Click Send Message

Exiting from CallPilot Desktop Messaging

• Close Outlook.  This exits you from the CallPilot mailbox as well as from the Outlook application.

It may take some time for your CallPilot mailbox to shut down completely.

Changing Your Password for Voice Messaging

(it is recommended that you change the voice mail password from the computer rather than from the telephone)

• In your Outlook Inbox, on the Tools menu, click Options
• Select the Mail Setup tab, click the E-mail Accounts button
• Select CallPilot Desktop Messaging and click the Change button
• Click Change Password button
• In the Old password box, type your current password
• In the New password box, type your new password of 6-16 digits
• In the Retype new password box, type your new password again
• Click OK button
• Click OK again
• Click Finish button

This changes your password for your telephone, as well as for Desktop Messaging.